Get Answers to Our Most Commonly Asked Questions.

What exactly is a Online Store?

Your online store by Jolly Quill is a dedicated place on the internet that is built specifically for your company or organization. Your customers, employees, and other supporters can log on and stock up anytime they want. Your webstore will be open 24 hours/day, 365 days/year!

How easy is the design process?

It’s not hard at all, and you don’t need to have any special technical skills. In fact, you really don’t need to be tech-savvy at all. Our team members will guide you through the process, which is very simple and straightforward.

I need a new shirt! How do I do that?

One of the big benefits of the Jolly Quill Online Store model is that your company’s webstore stays active throughout the year, meaning you can log on and order new apparel at any time. Growth spurt? Wear and tear? A shirt or other garment left in some far-off location? None of it’s a problem. Order a replacement and we’ll have it delivered when you need it!

What types of customization do you offer?

We offer a full range of customization options including DTF (Direct to Film), Screen Print Transfers, Heat Pressing, Embroidery, Screen Printing for bulk orders, and Sublimation.

What are the decoration options?

Depending on your company or industry, there are a multitude of decoration options available to you. Logo placement, number of logos, color, etc... We'll help guide you through the process so you get the apparel and logo'ed merchandise your customers, employees, and other supporters will be proud of!

How fast do orders ship?

Our normal shipping window is 10-14 days after order. However, during certain times of the year, especially with embroidery, you may experience longer delivery times. We recommend you order as soon as possible to ensure your merchandise is on time when you need it!

How do I insure that all my customers get the garments that will fit?

This part is easy: Your customers and employees buy their own individual items, which means they select the size they need. You don’t have to worry about collecting size information, worry about minimums, nor about what happens when you run out of size large and leave everyone else trying to fit into one of the other available sizes. At Jolly Quill Stores, ensuring the right size is simply not a problem. We also offer sizing guides where appropriate!

How is the money handled?

Most web stores are setup so that the customer enters their credit card after making all their selections to pay for the goods purchased and the shipping charges necessary to get the products delivered. Some stores, however, provide their products to certain employees and favored customers and can purchase a set of gift cards that can be given out.

What does this all cost?

The basic Jolly Quill online store comes to you at no charge, including charges for simple art design and storage, or setup charges. In addition, there is no contract required, no minimum order commitments, or hidden fees of any kind.

What's the first step toward setting up your online store for your company/organization?

The best way to begin is by contacting our team directly. We are here to help, and to share our passion for custom apparel and gear with you. When you call, we will walk you through the next steps and get you all set up with a online store.

How do I contact Customer Service?

You can contact Customer Service by emailing: [email protected] or call us at 423-616-0046

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303 N. Fairmount

Morristown, TN 37814

423-616-00461